Our staff recognizes that family and friends are important to the birthing
experience, and we welcome them. However, for your safety and comfort,
we do require that the following guidelines be adhered to throughout your stay.
Every patient at Terrebonne General deserves the highest quality of care
available. For that reason, we have a Patient Experience Coordinator ready
to assist you with any needs you may have. The Patient Experience Coordinator,
along with your team of professionals taking care of you, helps to ensure
that your stay is everything you expect and deserve. Please do not hesitate
to contact the Patient Experience Coordinator at
985-858-7578, Monday – Friday, 8 am to 5 pm. On weekends, holidays and after
hours, you can dial “0” and ask to speak to the House Supervisor.
Infant Security
We know newborn safety is always a concern of new parents. Be assured we
have several systems in place to help maintain infant security. Immediately
after birth, ID bands with matching numbers and delivery information are
applied to both parents and the baby. Baby’s footprints and a maternal
fingerprint are also taken at this time.
Your baby will also be monitored by a security system until discharge.
A special bracelet will be placed on your baby’s ankle to ensure
your baby remains in our unit. All staff members working with your baby
will have a pink name badge as an additional means of security.
Social Services
Terrebonne General Social Services Department plays an important role on
our Bright Beginnings team. There are times when you might require assistance
for a variety of reasons. Our team of experienced social workers is available
to help you with insurance questions, financial planning, counseling,
and many other needs, and they are just a call away at 985-873-4104.
The Terrebonne House Hotel
Terrebonne General recognizes that NICU hospital visits are usually not
planned and can oftentimes be hard on the guests who want to stay with
the patient. For those guests who live out of town and do not have easy
access to go home and return, Terrebonne General offers on-campus rooms
in the Terrebonne House Hotel. Please call 985-843-4141 for more information.
Infant Photography and Announcements
A photographer will visit you in your room to take your baby’s picture
before discharge. You will be given the opportunity to choose your favorite
photos or announcements.
You will also have the opportunity to complete a form to request your baby’s
first name, date of birth, weight, length, and picture be displayed on
Terrebonne General’s baby billboard on Martin Luther King Boulevard
in front of Sam’s Club.
